Hi friends, here is the MCQ Quiz on Citizens Charter of Department of Posts. Though this has not been included in the syllabus for the departmental exams. But from the previous year questions, it can be seen that many questions have been asked from the Citizens Charter of India Post. Hence those preparing for Inspector Posts Exam (IPO Exam) and Postal Service Group B Exam (PS Gr.B Exam) will find these MCQ useful.
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MCQ Quiz on Citizens Charter of Department of Posts
1. What is the Service Standards for Rest of the country for Delivery of First Class Mail(Letters, Postcards & Lettercards) & Registered Letter?
3 -5 days
2 – 6 days
5 – 6 days
2 days
Correct answer
5 – 6 days
2. What is the Service Standards for Delivery of Speed Post articles for Rest of the country?
4 – 5 days
1 – 4 days
2 – 3 days
5 – 7 days
Correct answer
4 – 5 days
3. Which among the following is wrongly matched with regard to Service Standards of Delivery of Speed Post articles?
Local : 1 – 2 days
Metro – Metro : 1 – 3 days
State Capital to State Capital / Same State : 1 – 4 days
Rest of the country: 5 – 7 days
Correct answer
Rest of the country: 5 – 7 days
4. What is the Service Standards for Delivery of Business Parcel &Second Class Mail (Parcel, Book packet, Registered Newspapers, Blind Literature packets) for Rest of the country?
6 – 7 days
3 – 6 days
4 – 5 days
2 – 4 days
Correct answer
6 – 7 days
5. What is the Service Standards for Delivery of Money Order for Rest of India?
2 days
3 days
4 days
5 days
Correct answer
4 days
6. Service Standard time for International Money Transfer Service Payment on production of code and required documents?
5 minutes
10 minutes
15 minutes
30 minutes
Correct answer
10 minutes
7. What is the service standard time for Transfer of Accounts from one Head Post Office to another Head Post Office? [Non CBS]
15 days
5 days
7 days
3 days
Correct answer
7 days
8. What is the service standard for Settlement of customer requests for Deceased claims (after receipt of complete documents), where nomination exists? [NON CBS offices]
1 day
3 days
5 days
7 days
Correct answer
1 day
9. What is the service standard for Settlement of customer requests for Deceased claims (after receipt of complete documents), where no nomination exists? [NON CBS offices]
1 working day
3 working days
5 working days
7 working days
Correct answer
7 working days
10. What is the standard time for Settlement of customer requests for Issue of Duplicate Passbook? [NON CBS offices]
3 working days
2 working days
7 working days
10 working days
Correct answer
7 working days
11. Which among the following has standard service time of 30 working days? i. Discharge of Savings Certificates at post office other than the office of purchase ii. Transfer of Savings Certificate [NON CBS offices]
Only i
Only ii
Both i and ii
None of the above
Correct answer
Both i and ii
12. Which among the following is correctly matched as regards standard service time for Issue of Duplicate Certificate?
Certificate issued before 01.07.2016: 15 Working Day/Days
Certificate issued on or after 01.07.2016 (Presented at HO): 1 day
Certificate issued on or after 01.07.2016 (Presented at SO): 7 days
All the above are correct
Correct answer
All the above are correct
13. What is the service standard for Transfer of Accounts is Request is made at any CBS Head Post Office?
5 working days
4 working days
3 working days
1 working day
Correct answer
1 working day
14. What is the service standard for Transfer of Accounts is Request is made at any CBS Sub Post Office?
5 working days
4 working days
3 working days
1 working day
Correct answer
3 working days
15. Service standard time for Deceased claim with nomination If presented at Head Post Office (HO) or Sub Post Office (SO)? [CBS PO]
1 working day
3 working days
5 working day
7 working days
Correct answer
1 working day
16. Service standard time for Deceased claim without nomination if presented at Head Post Office (HO) or Sub Post Office (SO)? [CBS PO]
Within powers of HO or SO: 1 working days
If beyond powers of HO or SO and within powers of Divisional Heads: 7 working days
Both A and B are correct
None of the above
Correct answer
Both A and B are correct
17. What is the Service standard time for Issue of ATM card(Insta)?
1 working day
5 working days
10 working days
Correct answer
1 working day
18. What is the Service standard time for Issue of ATM Card (Personalized)?
1 working day
5 working days
10 working days
30 working days
Correct answer
30 working days
19. What is the standard service time for Closure of Account (If account closed at HO)?
7 working days
1 working day
3 working days
2 working days
Correct answer
1 working day
20. What is the standard service time for Closure of Account (If account closed at SO)?
for payment by cash/transfer to savings account – 1 working day
for payment by cheque – 3 working days
Both A and B are correct
None of the above
Correct answer
Both A and B are correct
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